Permissions and consent

Email Advice- your permission and consent​

Thanks for using our email advice service!  Please note that we need to record information about you to help with your enquiry. This is the information detailed on our enquiry form as “personal details. ”  We have a legitimate interest do this and will only access it when we have a good reason, only share what is necessary and relevant and don’t sell it to commercial organisations.

We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:

·        give you advice

·        help us gather data to improve our service

·        support our research in a way that you can’t be identified

We’ll make sure all your information is kept safe in our secure case management system. To find out more read our privacy policy.

Please note that we can only deal with enquiries from residents of Redbridge or those who work in the borough so please ensure you give us your full address details or details of where you are employed. If neither of these applies to you then we won’t be able to respond. If this is the case then please visit the Citizens Advice site for details of your local service on