CA Redbridge staff on charity legal walk
CA Redbridge staff and volunteers on charity legal walk
Getting advice from us
To lower the risk to staff, volunteers and the people who come to us for help, we’ve closed our face to face services for the foreseeable future. We are currently running a telephone and email advice service. CA brand image

For help claiming Universal Credit:
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444

For General Advice:
Advice line: 0300 330 9063
Open Mondays to Fridays between 9am & 5pm
Sometimes the lines are busy so please be patient.
email: advice@citizensadviceredbridge.org.uk
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  • We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
  • Our goal is to help everyone find a way forward, whatever problem they face.
  • We’re an independent charity and part of the Citizens Advice network across England and Wales.
Logo for Citizens Advice Redbridge
Black Lives Matter – our statement
The death of George Floyd, at the hands of the police, has brought to light the deep-rooted realities of systemic racism towards black communities around the world. We understand the pain and hurt this has caused, and we stand in solidarity with black communities.

Read our statement in full – and send your comments

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Are you looking for an opportunity to get creative and work on practical solutions?

Citizens Advice Redbridge are looking for young people aged 16-25 to join our Youth Forum and help us improve our advice for young people. Join us in this opportunity:


Are you interested in improving young people's access to advice, support and information?

Citizens Advice Redbridge is looking for young people aged 16-25 to join our Youth Forum and help us improve our advice service. Join us in this opportunity:


"What should I do if my energy bill is too high or too low, and I haven't changed my usage?"

You should check:
1️⃣ if your bill is an estimate
2️⃣ your last meter reading
3️⃣ what type of meter you have
4️⃣ if your supplier has changed prices http://bit.ly/3jc6gl3

As we head into busiest time of year for deliveries, it's important to remember that it’s the seller’s responsibility — not yours or the courier’s — to make sure the item gets to you

If you're having problems with a delivery, our advice can help http://bit.ly/3kEK2IY

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We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.
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