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Welcome to Citizens Advice Redbridge
At Citizens Advice Redbridge we provide free, confidential, independent and impartial advice and campaign on the issues affecting lives. Our goal is to help everyone find a way forward, whatever problem they face. We’re an independent charity and part of the Citizens Advice network. You can get access to free advice by following relevant links on our site or contact us by calling 0808 278 7872. This number is free to call from landlines and mobiles in the UK.
Please note we do not provide a drop in service at any location.
Also, please note that we can only deal with enquiries from residents of Redbridge or those who work in the borough. If neither of these applies to you then we won’t be able to respond. If this is the case then please visit the national Citizens Advice site for details of your local service at citizensadvice.org.uk.
Help claiming Universal Credit
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444
These numbers are free to call from landlines and mobiles in the UK. Lines are open 8am to 6pm, Monday to Friday.
For more advice and help about claiming Universal Credit, please see ‘Universal Credit’ on the Getting Advice page.
Debt advice
A Debt Free Advice booth has been installed on the ground floor of Central Library. This is located at the far end of the library, to the left of the main foyer once you come through the main entrance on Clements Road. The booth is discreet and completely soundproof. Please call us to speak to a debt adviser first for an initial assessment.
Alternatively, you can contact us using the ‘Debt’ email link on the Getting Advice page.
Other advice
Our general advice line is open Mondays to Fridays between 9am and 5pm – 0808 2787872. This number is free to call from landlines and mobiles in the UK.
Sometimes the lines are busy so please be patient.
Alternatively, you can contact us using one of the email links on the Getting Advice page.
Complaints
Citizens Advice Redbridge has a complaints handling procedure. Please email feedback@citizensadviceredbridge.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.
Important message for our clients
2025. The demand for our service is currently very high. This is leading delays in responding to calls and emails. We apologise and are responding to as many clients as possible. For up to date information on the issues you may be experiencing please visit our national website for information and help: https://www.citizensadvice.org.uk.
We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 04249530 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 1091547
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.
Our privacy policy
