Citizens Advice Redbridge launches The Community Resilience Project
Local community groups are often the first point of contact for residents and are trusted by their respective community members. This project:
· involves creating mutual training opportunities that enable local advice and guidance through networks, and the opportunity to signpost residents to more specific advice and guidance for more complex issues.
· creating a local advice network where formal advice providers will work with community groups.
The Community Resilience Project has been developed to create a local advice network for formal advice providers to work with community groups. We recognize that many local community groups are often the first point of contact for residents and are trusted by their respective community members. Your organization/group has been recognized as a crucial provider of advice and services to the community. You are therefore an ideal candidate to take part in this pilot project. The ‘Building Community Resilience’ Project will produce an approach that involves mutual training opportunities that enable local advice and guidance through networks, and the opportunity to signpost residents to more specific advice and guidance for more complex issues.
Role of Community Resilience Coordinator
• Build a network of advocacy and advice organizations
• Establish electronic communication channels
• Develop resources
• Map referral pathways
• Identify service gaps
• Train three community groups so they can offer basic information and advocacy themselves, using local volunteers
Role of the Local Community Group/Organisation
• Recruit local volunteers to receive training so they can offer basic information and advocacy to local residents
• Attend training sessions
• Agree to complete the GDPR training to ensure Data Protection
• Agree to an acceptable level of commitment to the project
Ø Are you a well-established local group that serves the community?
Ø Do your members often come to you for advice?
Ø Do you have a network of volunteers that would be interested in training to offer basic advice/signposting?
To lower the risk to staff, volunteers and the people who come to us for help, we’ve closed our face to face services for the foreseeable future. We are currently running a telephone and email advice service.
For help claiming Universal Credit:
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444
For General Advice:
Advice line: 0808 2787872
Open Mondays to Fridays between 9am & 5pm
Sometimes the lines are busy so please be patient.
- We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
- Our goal is to help everyone find a way forward, whatever problem they face.
- We’re an independent charity and part of the Citizens Advice network across England and Wales.
Black Lives Matter – our statement
The death of George Floyd, at the hands of the police, has brought to light the deep-rooted realities of systemic racism towards black communities around the world. We understand the pain and hurt this has caused, and we stand in solidarity with black communities.
Read our statement in full – and send your comments
We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.