Home

Free ‘Advice First Aid’ Training

The session on the 9th July is now full. We are looking forward to welcoming those that are booked on the course

Further sessions are being arranged……… check back here for future dates.

Advice First Aid training is: 

  • Free training to help you support people with benefits, housing, debt and cost of living problems  
  • Introductory level training for staff and volunteers in community organisations and faith groups  
  • Delivered by Citizens Advice

The training is not suitable for advisors and is aimed at people with little or no knowledge of the subject 

By the end of the training participants will know how to 

  • Spot advice issues and ask the right questions  
  • Find trusted sources of information and support  
  • Take steps to help people experiencing hardship and signpost or refer for advice 

After the training participants will be able to access other free online training about issues such as housing, benefits and cost of living help.  

Getting advice from us
At Citizens Advice Redbridge we provide free, confidential, independent and impartial advice and campaign on the issues affecting lives. Our goal is to help everyone find a way forward, whatever problem they face. We’re an independent charity and part of the Citizens Advice network. You can get access to free advice by following relevant links on our site or contact us by calling 0808 278 7872. Please note we do not provide a drop in service at any location. CA brand image

For help claiming Universal Credit:
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444

For General Advice:
Advice line: 0808 2787872
Open Mondays to Fridays between 9am & 5pm
Sometimes the lines are busy so please be patient.


Debt Advice.
A Debt Free Advice booth has been installed on the ground floor of Central Library. This is located at the far end of the library, to the left of the main foyer once you come through the main entrance on Clements Road. The booth is discreet and completely soundproof. No appointment necessary. Connect to speak to a debt adviser for an initial assessment.

Annual Report 2022/23

Find out more about our work in the last year as the cost of living crisis leads to increasing debt..

Logo for Citizens Advice Redbridge
  • We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
  • Our goal is to help everyone find a way forward, whatever problem they face.
  • We’re an independent charity and part of the Citizens Advice network across England and Wales.
  • Citizens Advice Redbridge has a complaints handling procedure. Please email feedback@citizensadviceredbridge.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you..
Logo for Citizens Advice Redbridge
Message for our clients.
2024. The demand for our service is currently very high. This is leading delays in responding to calls and emails. We apologise and are responding to as many clients as possible. For up to date information on the issues you may be experiencing please our website for information and help. https://www.citizensadvice.org.uk

Annual report 22/23

For more about our work and achievements over the past year.

We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.
Our privacy policy