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Getting advice from us
At Citizens Advice Redbridge we provide free, confidential, independent and impartial advice and campaign on the issues affecting lives. Our goal is to help everyone find a way forward, whatever problem they face. We’re an independent charity and part of the Citizens Advice network. You can get access to free advice by following relevant links on our site or contact us by calling 0808 278 7872. Please note we do not provide a drop in service at any location.

For help claiming Universal Credit:
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444

For General Advice:
Advice line: 0808 2787872
Open Mondays to Fridays between 9am & 5pm
Sometimes the lines are busy so please be patient.


Debt Advice.
A Debt Free Advice booth has been installed on the ground floor of Central Library. This is located at the far end of the library, to the left of the main foyer once you come through the main entrance on Clements Road. The booth is discreet and completely soundproof. No appointment necessary. Connect to speak to a debt adviser for an initial assessment.

• We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
• Our goal is to help everyone find a way forward, whatever problem they face.
• We’re an independent charity and part of the Citizens Advice network across England and Wales.
• Citizens Advice Redbridge has a complaints handling procedure. Please email feedback@citizensadviceredbridge.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you..

Message for our clients.
2024. The demand for our service is currently very high. This is leading delays in responding to calls and emails. We apologise and are responding to as many clients as possible. For up to date information on the issues you may be experiencing please our website for information and help. https://www.citizensadvice.org.uk