Current vacancies

Core Service Team Leader

Position: Core Service Team Leader

Location: Citizens Advice Redbridge

Closing date: 07 July 2024 Now closed

Role details

Job title:
Core Service Team Leader

Citizens Advice Redbridge


Salary pro rata:

London allowance:
Includes outer London weighing

Hours per week:

Type of contract:

Closing date for applications:

See below for links to the relevant documents. Please refer to the guidance notes before completing the application form. If you have any queries please email

Send completed application forms to

The Core Service Team Leader role is to ensure that our advice services are of top quality and meet the needs of our clients. This role is integral and part of a team of three. You will work alongside the other Core Service Team Leader and the Core Services Manager. This will involve supervising core advice throughout the Core Service including the housing project and Adviceline, but will also involve supervising face-to-face, email and where necessary advice on our projects. The Core Services Team Leader shares responsibility for ensuring that our volunteers who deliver most of our client facing services are appropriately trained and supported. This is a pivotal position in the organisation and requires someone who is well organised with excellent people and communication skills, resourcefulness and the ability to work well under pressure. Experience of providing advice services is essential.