What we do


Citizens Advice Redbridge (CAR) was set up in 1939 and has a long and successful history of providing advice to the residents of Redbridge and campaigning on the issues that affect them. We share this mission with the Citizens Advice service, a national network of over 300 local advice agencies.

Impact and value

The impact and value of our work is huge. We assess it by keeping records and compiling statistics. Research conducted by Citizens Advice in 2017 shows we achieved the benefits below.

Our story in numbers

Top issues in 2017/18

General advice sessions

We provide general advice sessions at the Central Library in Redbridge. We will try to help callers over the phone and in some cases we may offer an appointment with an advisor at our offices.
Our advice line is 020 8514 1878 and is open between 10 – 1 and 2 – 4pm.

Our address is
Redbridge Central Library
First floor
Clements Rd
Ilford, Essex
IG1 1EA

020 8478 3648 (office only)
Wheelchair accessible

Outreach Services

We provide debt advice to secure tenants and leaseholders of Housing Services Orchard in order to prevent homelessness and improve their tenant’s financial situation. We also provide outreach advice surgeries to temporary accommodation tenants at Lynton House. Referrals to our services are made by income recovery officers at Lynton House and Housing Services Orchard. If you require an appointment, please contact your rent officer or income recovery officer. If you are a leaseholder, please contact leasehold services.

You can also access our services at GP Surgeries. Currently we are based at South Ilford and Shrubberies surgeries. Please ask at reception for further information.

If you claim Universal Credit, you can access Personal Budgeting Support from us. This is provided at Lynton House. You can ask your Jobcentre Plus work coach for a referral.

If you are a cancer patient at Queen’s or King George’s hospitals, you can get in touch with the Macmillan Advice Project on 0208 514 1359.

Annual report

For more about our work and achievements over the past year, download our Annual Report 17-18
Charity reg. no. 1091547
Company reg.no. 04249530