Impact and valueThe impact and value of our work is huge. We assess it by keeping records and compiling statistics. Research conducted by Citizens Advice in 2017 shows we achieved the benefits below.
Our story in numbers
General advice sessionsWe provide general advice sessions at the Central Library in Redbridge. We will try to help callers over the phone and in some cases we may offer an appointment with an advisor at our offices.
Our advice line is 0300 330 9063 and is open between 9 & 5 Monday to Friday.
Our address is
Redbridge Central Library
020 8478 3648 (office only)
We provide debt advice to secure tenants and leaseholders of Housing Services Orchard in order to prevent homelessness and improve their tenant’s financial situation. We also provide outreach advice surgeries to temporary accommodation tenants at Lynton House. Referrals to our services are made by income recovery officers at Lynton House and Housing Services Orchard. If you require an appointment, please contact your rent officer or income recovery officer. If you are a leaseholder, please contact leasehold services.
You can also access our services at GP Surgeries. Currently we are based at South Ilford and Shrubberies surgeries. Please ask at reception for further information.
If you are a cancer patient at Queen’s or King George’s hospitals, you can get in touch with the Macmillan Advice Project on 0208 514 1359.
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales), 8:00am to 6:00pm, Monday to Friday.
Face to Face Sessions: You can come and see one of our advisers for a face to face session at Seven Kings Jobcentre (564-570 High Rd, Ilford IG3 8EJ) every Wednesday, from 10:30am to 2:30pm.
Please approach your work coach or a member of staff when you arrive at the jobcentre who will direct you to our service.
Online Services: Online Web Chat is usually available 8am to 6pm, Monday to Friday. If no advisers are available, the chat box won’t appear. Web Chat lets you talk to a trained adviser online about your Universal Credit application process – in the same way as you would over the phone or face to face.
This includes information on how to check if you are eligible and explains what each stage of the application process involves.
Annual reportFor more about our work and achievements over the past year, download our Annual Report 17-18
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.