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  • We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
  • Our goal is to help everyone find a way forward, whatever problem they face.
  • We’re an independent charity and part of the Citizens Advice network across England and Wales.

Latest news

15 March 2019
Increasing numbers of small and newer energy suppliers are delivering poor customer service according to Citizens Advice’s latest energy star rating league table.

The latest rankings show 5 energy suppliers – Outfox The Market, Eversmart Energy, PFP Energy, Pure Planet and iSupply – achieving an overall score of less than 2 out of 5.

The charity believes these latest figures and recent supplier failures further highlight the need for Ofgem to tighten the rules on who can get a licence to supply energy. It is also calling on the regulator to crack down on poorly performing firms already in the market.
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If you’re heading off to university, your student halls will be automatically exempt from council tax.

Our advice can help you learn more about council tax for students https://t.co/gJpHbKN1Rp

If something’s wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement if it’s
❌ broken
❌ unusable

❌ not what was advertised

Find out more https://t.co/e3ntgz9q0h

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We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.
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