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Getting advice from us
At Citizens Advice Redbridge we provide free, confidential, independent and impartial advice and campaign on the issues affecting lives. Our goal is to help everyone find a way forward, whatever problem they face. We’re an independent charity and part of the Citizens Advice network. You can get access to free advice by following relevant links on our site or contact us by calling 0808 278 7872. Please note we do not provide a drop in service at any location. CA brand image

For help claiming Universal Credit:
Phone: 0800 144 8 444
Textphone: 18001 0800 144 8 444

For General Advice:
Advice line: 0808 2787872
Open Mondays to Fridays between 9am & 5pm
Sometimes the lines are busy so please be patient.
Debt Free advice in Redbridge
A Debt Free Advice kiosk has been installed in Ilford Central Library. NO appointment needed. Clients can use the sound proof, discreet kiosk to access Debt Free Advice. Connect on line for a free initial assessment of your issues. No need to book. The kiosk is situated in a quiet corner on the ground floor. Enter the library and turn left towards the back lifts. Enter the kiosk and hit ‘connect’ on the terminal to connect to a specialist adviser. CA brand image

Annual Report 2022/23

Find out more about our work in the last year as the cost of living crisis leads to increasing debt..

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  • We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
  • Our goal is to help everyone find a way forward, whatever problem they face.
  • We’re an independent charity and part of the Citizens Advice network across England and Wales.
  • Citizens Advice Redbridge has a complaints handling procedure. Please email feedback@citizensadviceredbridge.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you..
Logo for Citizens Advice Redbridge
Message for our clients.
2024. The demand for our service is currently very high. This is leading delays in responding to calls and emails. We apologise and are responding to as many clients as possible. For up to date information on the issues you may be experiencing please see for information that could help you. https://www.citizensadvice.org.uk

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Annual report 22/23

For more about our work and achievements over the past year.


We are Citizens Advice Redbridge, an operating name of Redbridge Citizens Advice Bureau Ltd.
Registered Company Number 1091547 England.
Registered Office: Redbridge Central Library, Clements Road, Ilford, Essex IG1 1EA.
Charity Registration Number 04249530.
Authorised and regulated by the Financial Conduct Authority. FRN: 617703
ICO registration number Z5307612.
Our privacy policy