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  • We provide free, confidential, independent and impartial advice and campaign on big issues affecting people’s lives.
  • Our goal is to help everyone find a way forward, whatever problem they face.
  • We’re an independent charity and part of the Citizens Advice network across England and Wales.

Latest news

15 March 2019
Increasing numbers of small and newer energy suppliers are delivering poor customer service according to Citizens Advice’s latest energy star rating league table.

The latest rankings show 5 energy suppliers – Outfox The Market, Eversmart Energy, PFP Energy, Pure Planet and iSupply – achieving an overall score of less than 2 out of 5.

The charity believes these latest figures and recent supplier failures further highlight the need for Ofgem to tighten the rules on who can get a licence to supply energy. It is also calling on the regulator to crack down on poorly performing firms already in the market.
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New @CitizensAdvice stats for 2018/2019 show that we helped 2.7 million people in person, by phone, email or web chat. Read how we’re planning to reach more people https://t.co/90ZKPdIKps

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